Terms & Conditions

Free Delivery*

    • *Delivery of Orders above R5000.00 and within a 50km radius from the iTILE Distribution (Centurion) will be free of charge. Our distribution centre is at Highway Business Park, 95 Park North Avenue, Rooihuiskraal, Centurion.
    • If your delivery address is more than 50km from our distribution centre in Centurion, our consultant will contact you upon receiving your online order to organise a delivery quote. Once you have received your delivery quotation, kindly make payment by EFT and send proof of payment to shop@itile.co.za
      Our Bank Details:
      Projects Bank: Nedbank Limited
      Account Number: 1222475103
      Branch Code: 198765
    • Customers are very welcome to collect orders from our distribution centre and we recommend customers call to check weight and volume beforehand so that a suitable vehicle is used.
    • A minimum of 3 working days lead time is required for the delivery of items available ex-stock. Goods will only be dispatched once full payment of the order and delivery costs (if applicable) have cleared in the Seller's Bank account.

Website Pricing

    • While we endeavour to ensure that all pricing is correct and up to date, pricing errors can occur. For the purposes of clarity, iTILE is not obliged to honour any price as indicated on the website. Management reserve all rights to decline the order should a pricing error be on the website. E&O Accepted.

Tile Colours and Tones

    • Please note that actual tile colours may vary from that seen on screen. While every effort is made to match photographs to tile colours, variations do occur from screen to screen. Screen calibration can easily change the colour of tile displayed on the website.iTILE is not responsible for such variations and is not liable to honour any return claims by the customer due to such variations. (See T&C’s).

Terms and Conditions
1 Any price lists exhibit, circularised or issued by the Seller are for information only and are subject to change or variation without notice and do not constitute offers of sale at the prices listed prices are subject to cost prices and currency fluctuations before Customer acceptance.
1.1 Delivery dates are approximate. In no cases shall time be of the essence of the contract unless specifically agreed to by the Seller in writing and the Purchaser shall have no claim of whatsoever nature arising out of any delay in delivery whether arising out of the causes set out in clause 1.or any other cause whatsoever.
1.2 The Seller does not hold itself liable for any delays caused by breakdown of machinery, strikes, civil commotion, labour disputes, accidents, ordersor regulations by any Government or other authority, Act of God orCASUS FORTUITIES or any other cause beyond its control.
1.3 The Seller strives to improve the availability of goods on a daily basis but it will be the Purchasers responsibility to purchase the goods well in advance and according to the requirement on site to avoid unnecessary pressure on all related parties.

2. The Purchaser shall process payment in the order of EFT (Electronic Funds Transfer)
2.1 Full payment is required upon confirmation of order.
2.2 All goods ordered will only be released once payment is cleared and reflects in the Seller's bank account.
2.3 If a deposit has been stipulated then the Purchaser shall be obliged to pay such deposit immediately upon acceptance of the Offer to Purchase.

3 The Purchaser shall be obliged to accept delivery of the goods where delivery is made by the Seller to the Purchaser at the address given on the face hereof. Should the Purchaser fail to take delivery or should the Purchaser purport to withdraw his offer to purchase then the Seller shall be entitled at its option:
3.1 To retain deposit as a penalty or to claim damages or alternatively,
3.2 To claim immediate payment of the full purchase price, or the balance thereof as the case may be against tender of the goods.

4 The Seller reserves the right to refuse to deliver or to delay delivery of the goods or any part thereof in the event of the Purchaser's:
4.1 Breaching of any of these conditions contained therein.
4.2 Being placed under a provisional or final order of sequestration, liquidation or judicial management as the case may be or having a judgement entered against it and failing to satisfy such judgement within a period of 10 (TEN) days after which it has come to the Purchaser's knowledge.

5 The risk in the goods shall pass to the Purchaser on delivery of the same to him or his duly authorised agent, or if delivery is not accepted then upon tender of delivery by the Seller.
5.1 No claims for shortages, breakages or defects will be accepted by the Seller unless delivery note is endorsed with same and the Purchaser advises the Seller in writing within 7 (SEVEN) days of delivery of the goods.
5.2 The responsibility remains with the Purchaser or his duly authorised agent to ensure that all delivered goods are checked for any defects before signing the delivery note.
5.3 The Seller gives no warranty express or implied in regard to material, workmanship of fitness of goods for any particular purpose.
5.4 In the event of the goods proving to be not in accordance with the said specifications or requirements the Seller shall not be responsible for any damages whatsoever, whether direct or consequential and its liability is limited solely to replacement of the goods in question.
5.5 Notwithstanding the foregoing, the Purchaser shall have no claim of whatsoever nature against the Seller arising out of alleged defects in the goods or colour variances or any other cause after the goods have been laid by the Purchaser or permanently affixed in any manner whatsoever.
5.6 The Seller gives no warranty that the goods ordered by the Purchaser will conform with the samples and the Purchaser acknowledges that he shall have no claim of whatsoever nature against the Seller arising out of any shade variances between the goods delivered and the samples issued.
5.7 No claims for tonality differences or any other defects will be considered unless made prior to fixing.

6 In the event that the Purchaser fails to make payment of the amount due on due date then and in such event the Purchaser acknowledge that the Seller shall be entitled to charge interest on all overdue amounts at a rate of 1.5% (ONE COMMA FIVE PERCENT) per month.

7 It is recorded that should payment of any amounts due be made by way of instalments then in the event of non-payment of any due instalment the entire balance then outstanding shall immediately become due and payable, should the outstanding balance not be paid on receipt of a demand therefore, then all monies already paid will be forfeited to offset the cost product, storage and admin. The Purchaser will have no further claim against the Seller of whatsoever nature.

8 Ownership of the goods shall remain vested in the Seller until the goods have been paid for in full.

9 In the event of the goods being returned by the Purchaser to the Seller, a credit will be passed in favour of the Purchaser, provided that:
9.1 Prior arrangement and approval is obtained by the Purchaser from the Seller.
9.2 The aforesaid goods are returned in good order by the Purchaser within seven days from the date of delivery of the said goods.
9.3 Only 10 boxes (TEN) or more is returned provided the the Seller still has stock of the said tile in the same shade and calibre.
9.4 The said product is in its original condition and packaging.
9.5 Should the said product be incorrect and opened, it will not be accepted for credit.
9.6 All special order items will not be exchanged, returned or cancelled.
9.7 The goods returned do not constitute more than 10% (TEN PERCENT) of the amount ordered.
Notwithstanding the provisions of Clause 9.1 the Seller shall be entitled at its sole discretion to accept the return of an amount greater than 10% (TEN PERCENT) of the goods ordered and in such event a handling charge equivalent to a 15% (FIFTEEN PERCENT) of the value of the goods returned will be levied against the Purchaser.

10 The Purchaser hereby agrees and consents that the Seller shall be entitled at its own option to institute any legal proceedings which may arise out of or in connection with this Agreement in any Magistrate's Court having jurisdiction in terms of Section 28 of the Magistrate's Court Act No. 32 of 1994 as amended notwithstandingthat the claim or value of the matter in dispute might exceed the jurisdiction of such Magistrate's Court in respect of the causes of action.
10.1 In the event that the Seller is obliged to institute any legal proceedingswhich may arise out of or in connection with this Agreement, the Purchaser acknowledges that he shall be obliged to pay all costs arising out of the institution of the action including legal costs on the scale as between attorney and client.
10.2 It is agreed however that the Seller shall have the right at its discretion to institute any legal proceedings against the Purchaser in the Supreme Court of South Africa.

11 In the event that the Signatory signs for and on behalf of the Purchaser, the Signatory hereby warrants that he is duly authorised to sign and in the event that the Signatory is not so authorised then and in such event the Signatory hereby specifically acknowledges that he shall become personally liable to the Seller in respect of all and any amount that may become due and payable to the Seller arising out of the Agreement.

12 The Purchaser acknowledges and agrees that no representations statements or warranties made by the Seller or any persons acting on its behalf and not included herein have induced the Purchaser to enter this Agreement. The Seller shall not be responsible for any representations which may be made from time to time by their representatives, servants or agents save as may be contained herein.

13 No relaxation or indulgence which the Seller may afford to the Purchaser shall in any way prejudice the Seller's rights and shall not preclude or stop the Seller from exercising all or any of its rights hereunder.

14 The Purchaser selects as domiciliumcitandietexecutandi the address for delivery reflected on the face hereof, where all notices, processes and documents in connection with or arising out of this Offer may validly be served.

15 This Agreement represents the entire agreement between the parties and no alteration or variation herein shall be of any force or affect unless reduced to writing and signed by parties.


Manufacturers names, numbers, symbols, and descriptions are used for references purposes only and it is not implied that the parts referred to are the products of those manufacturers.

I have read and understood the above terms and conditions and are binding on acceptance of Order.