Delivery Fees
How delivery fees are calculated
Delivery fees are based on:
- Distance from our store / distribution centre
- Total tonnage of your order
Standard delivery rate (within 50 km)
For delivery addresses up to 50 km from the store, delivery is charged at R400.00 per tonne.
Delivery beyond 50 km
For any distance exceeding 50 km, a custom delivery quote will be provided by a sales representative. When you place an online order with a delivery address more than 50 km from the store, our sales representative will contact you to arrange a delivery quote.
How to pay for delivery
Once you have received your delivery quotation:
- Make payment via EFT (Electronic Funds Transfer)
- Send your proof of payment to: shop@itile.co.za
Important: Goods will only be dispatched once full payment (order + delivery fees, if applicable) has cleared in the Seller’s bank account.
Our bank details
| Name | ITILE (PTY) LTD - HO ACCOUNT |
| Bank | Nedbank Limited |
| Account Number | 1222475103 |
| Branch Code | 198765 |
| BIC / SWIFT | NEDSZAJJ |
Customer collection option
Customers are very welcome to collect orders directly from our distribution centre.
We recommend calling in advance to check:
- Total weight
- Total volume
- Suitable vehicle requirements
Lead time for delivery
A minimum of 3-7 working days lead time is required for delivery of items available.
Standard Online Terms and Conditions (T&Cs)
1. General
1.1 These Terms and Conditions (“T&Cs”) apply to all online purchases made via the iTILE website.
1.2 By placing an order, you agree to be bound by these T&Cs.
1.3 iTILE reserves the right to update these T&Cs at any time. Changes apply to orders placed after the update.
2. Pricing and payment
2.1 All prices are in South African Rand (ZAR) and include VAT unless otherwise stated.
2.2 Website pricing errors
While we take care to ensure pricing accuracy, errors may occur. iTILE is not obliged to honour any incorrect price shown on the website.
2.3 Management reserves the right to decline or cancel any order that contains a pricing error, even after order confirmation.
2.4 Errors & Omissions Excepted (E&OE).
2.5 Full payment must clear before dispatch. Payment methods accepted: EFT (with proof of payment) and any other methods shown at checkout.
3. Delivery and collection
3.1 Delivery is available within South Africa to standard accessible addresses.
3.2 Delivery fees are calculated as described in the Delivery Fees section above.
3.3 Risk in the goods passes to the customer once the goods are dispatched from our distribution centre and are signed by the customer upon delivery.
3.4 Delivery lead times are estimates, not guarantees. iTILE is not liable for delays caused by third-party carriers, traffic, weather, or other unforeseen events.
3.5 Customers must ensure someone is available to receive and sign for delivery. Redelivery fees may apply if access is denied or no one is present.
3.6 Collection from our distribution centre is free. You must present proof of payment and ID upon collection.
3.7 Goods not collected within 7 days of readiness notification may incur storage fees or be subject to cancellation.
4. Tile colours, tones, and product variations
4.1 Actual tile colours, shades, and textures may differ from images shown on screen due to:
- Monitor calibration differences
- Lighting conditions during photography
- Natural batch variations in manufacturing
4.2 iTILE is not responsible for such variations and will not accept return claims based solely on colour or tone differences, unless they fall outside reasonable industry standards.
4.3 We strongly recommend viewing physical samples in person before placing large orders.
4.4 Batch numbers are available on request. Purchase sufficient quantity from the same batch, as future batches may vary.
5. Returns, refunds, and cancellations
5.1 Returns are accepted only within 7 days of delivery or collection, provided:
- Goods are unused, unopened, in original packaging, and in resalable condition
- The return is not due to colour/tone variation (see section 4)
5.2 Return shipping costs are for the customer’s account, unless the return results from an error by iTILE.
5.3 Refunds are processed within 14 working days of receiving approved returned goods, less any restocking fee (up to 20%).
5.4 Order cancellations before dispatch: full refund. After dispatch but before delivery: delivery costs are non-refundable.
6. Stock availability and lead times
6.1 “Ex-stock” items are subject to availability.
6.2 If an item is out of stock after an order is placed, iTILE will notify you and offer a substitute, backorder, or full refund for that item.
6.3 Lead times are estimates and not guaranteed.
7.Limitation of liability
7.1 To the maximum extent permitted by law, iTILE’s total liability for any claim arising from your order shall not exceed the total amount paid by you for that order.
7.2 iTILE is not liable for indirect, special, or consequential damages (including loss of profit, labour costs, or project delays) arising from delivery delays, product variation, or order errors.
8. Governing law
8.1 These T&Cs are governed by the laws of the Republic of South Africa.
8.2 Any disputes shall be submitted to the jurisdiction of the courts of Gauteng, South Africa.
9. Customer support and contact
For order queries, delivery quotes, or returns:
📧 shop@itile.co.za
📍 Distribution Centre: 1 Nicholls Street Chamdor Krugersdorp
Business Terms and Conditions
1 Any price lists exhibit, circularised or issued by the Seller are for information only and are subject to change or variation without notice and do not constitute offers of sale at the prices listed prices are subject to cost prices and currency fluctuations before Customer acceptance.
1.1 Delivery dates are approximate. In no cases shall time be of the essence of the contract unless specifically agreed to by the Seller in writing and the Purchaser shall have no claim of whatsoever nature arising out of any delay in delivery whether arising out of the causes set out in clause 1.or any other cause whatsoever.
1.2 The Seller does not hold itself liable for any delays caused by breakdown of machinery, strikes, civil commotion, labour disputes, accidents, ordersor regulations by any Government or other authority, Act of God orCASUS FORTUITIES or any other cause beyond its control.
1.3 The Seller strives to improve the availability of goods on a daily basis but it will be the Purchasers responsibility to purchase the goods well in advance and according to the requirement on site to avoid unnecessary pressure on all related parties.
2. The Purchaser shall process payment in the order of EFT (Electronic Funds Transfer)
2.1 Full payment is required upon confirmation of order.
2.2 All goods ordered will only be released once payment is cleared and reflects in the Seller's bank account.
2.3 If a deposit has been stipulated then the Purchaser shall be obliged to pay such deposit immediately upon acceptance of the Offer to Purchase.
3 The Purchaser shall be obliged to accept delivery of the goods where delivery is made by the Seller to the Purchaser at the address given on the face hereof. Should the Purchaser fail to take delivery or should the Purchaser purport to withdraw his offer to purchase then the Seller shall be entitled at its option:
3.1 To retain deposit as a penalty or to claim damages or alternatively,
3.2 To claim immediate payment of the full purchase price, or the balance thereof as the case may be against tender of the goods.
4 The Seller reserves the right to refuse to deliver or to delay delivery of the goods or any part thereof in the event of the Purchaser's:
4.1 Breaching of any of these conditions contained therein.
4.2 Being placed under a provisional or final order of sequestration, liquidation or judicial management as the case may be or having a judgement entered against it and failing to satisfy such judgement within a period of 10 (TEN) days after which it has come to the Purchaser's knowledge.
5 The risk in the goods shall pass to the Purchaser on delivery of the same to him or his duly authorised agent, or if delivery is not accepted then upon tender of delivery by the Seller.
5.1 No claims for shortages, breakages or defects will be accepted by the Seller unless delivery note is endorsed with same and the Purchaser advises the Seller in writing within 7 (SEVEN) days of delivery of the goods.
5.2 The responsibility remains with the Purchaser or his duly authorised agent to ensure that all delivered goods are checked for any defects before signing the delivery note.
5.3 The Seller gives no warranty express or implied in regard to material, workmanship of fitness of goods for any particular purpose.
5.4 In the event of the goods proving to be not in accordance with the said specifications or requirements the Seller shall not be responsible for any damages whatsoever, whether direct or consequential and its liability is limited solely to replacement of the goods in question.
5.5 Notwithstanding the foregoing, the Purchaser shall have no claim of whatsoever nature against the Seller arising out of alleged defects in the goods or colour variances or any other cause after the goods have been laid by the Purchaser or permanently affixed in any manner whatsoever.
5.6 The Seller gives no warranty that the goods ordered by the Purchaser will conform with the samples and the Purchaser acknowledges that he shall have no claim of whatsoever nature against the Seller arising out of any shade variances between the goods delivered and the samples issued.
5.7 No claims for tonality differences or any other defects will be considered unless made prior to fixing.
6 In the event that the Purchaser fails to make payment of the amount due on due date then and in such event the Purchaser acknowledge that the Seller shall be entitled to charge interest on all overdue amounts at a rate of 1.5% (ONE COMMA FIVE PERCENT) per month.
7 It is recorded that should payment of any amounts due be made by way of instalments then in the event of non-payment of any due instalment the entire balance then outstanding shall immediately become due and payable, should the outstanding balance not be paid on receipt of a demand therefore, then all monies already paid will be forfeited to offset the cost product, storage and admin. The Purchaser will have no further claim against the Seller of whatsoever nature.
8 Ownership of the goods shall remain vested in the Seller until the goods have been paid for in full.
9 In the event of the goods being returned by the Purchaser to the Seller, a credit will be passed in favour of the Purchaser, provided that:
9.1 Prior arrangement and approval is obtained by the Purchaser from the Seller.
9.2 The aforesaid goods are returned in good order by the Purchaser within seven days from the date of delivery of the said goods.
9.3 Only 10 boxes (TEN) or more is returned provided the the Seller still has stock of the said tile in the same shade and calibre.
9.4 The said product is in its original condition and packaging.
9.5 Should the said product be incorrect and opened, it will not be accepted for credit.
9.6 All special order items will not be exchanged, returned or cancelled.
9.7 The goods returned do not constitute more than 10% (TEN PERCENT) of the amount ordered.
Notwithstanding the provisions of Clause 9.1 the Seller shall be entitled at its sole discretion to accept the return of an amount greater than 10% (TEN PERCENT) of the goods ordered and in such event a handling charge equivalent to a 15% (FIFTEEN PERCENT) of the value of the goods returned will be levied against the Purchaser.
10 The Purchaser hereby agrees and consents that the Seller shall be entitled at its own option to institute any legal proceedings which may arise out of or in connection with this Agreement in any Magistrate's Court having jurisdiction in terms of Section 28 of the Magistrate's Court Act No. 32 of 1994 as amended notwithstandingthat the claim or value of the matter in dispute might exceed the jurisdiction of such Magistrate's Court in respect of the causes of action.
10.1 In the event that the Seller is obliged to institute any legal proceedingswhich may arise out of or in connection with this Agreement, the Purchaser acknowledges that he shall be obliged to pay all costs arising out of the institution of the action including legal costs on the scale as between attorney and client.
10.2 It is agreed however that the Seller shall have the right at its discretion to institute any legal proceedings against the Purchaser in the Supreme Court of South Africa.
11 In the event that the Signatory signs for and on behalf of the Purchaser, the Signatory hereby warrants that he is duly authorised to sign and in the event that the Signatory is not so authorised then and in such event the Signatory hereby specifically acknowledges that he shall become personally liable to the Seller in respect of all and any amount that may become due and payable to the Seller arising out of the Agreement.
12 The Purchaser acknowledges and agrees that no representations statements or warranties made by the Seller or any persons acting on its behalf and not included herein have induced the Purchaser to enter this Agreement. The Seller shall not be responsible for any representations which may be made from time to time by their representatives, servants or agents save as may be contained herein.
13 No relaxation or indulgence which the Seller may afford to the Purchaser shall in any way prejudice the Seller's rights and shall not preclude or stop the Seller from exercising all or any of its rights hereunder.
14 The Purchaser selects as domiciliumcitandietexecutandi the address for delivery reflected on the face hereof, where all notices, processes and documents in connection with or arising out of this Offer may validly be served.
15 This Agreement represents the entire agreement between the parties and no alteration or variation herein shall be of any force or affect unless reduced to writing and signed by parties.
Disclaimer
Manufacturers names, numbers, symbols, and descriptions are used for references purposes only and it is not implied that the parts referred to are the products of those manufacturers.
I have read and understood the above terms and conditions and are binding on acceptance of Order.